Frequently Asked Questions
We welcome all your questions regarding the company and products. Here, we have tried to answer some of the most common questions we receive from all our customer globally. Feel free to reach out to us for any further queries and questions.
FAQs
Oizom was established in 2015.
Oizom is headquartered in India. Additionally, we are spread across 47+ countries through our network of Channel Partners
Oizom currently has its installations in India, Japan, Saudi Arabia, UAE, Turkey, Switzerland, UK, USA, Australia, Chile, Azerbaijan, Netherlands and several others.
Oizom products are tested and approved from all the necessary certificates like CE, FCC Certified, ISO 9001: 2015, ISO 14001:2015, Certificate of conformity and SASO
In case if the location of the device is a public property, it is suggested to take an NOC from the city Government office. In case of private premises, no permissions are required.
Smart City Mission in India has Four pillars – Physical Infrastructure, Social Infrastructure, Environment and Governance. Oizom solutions support the Environment pillar.
Oizom is focused on delivering highly scalable data acquisition technologies for various environmental parameters. Using sensor based hardware and IoT platform we are working towards solving critical environmental applications like Dust, Gaseous Pollutants, Odour monitoring, for data-driven actions.
Yes, all Oizom Hardware are manufactured in India. Oizom qualifies under the Make in India initiative.
Oizom works closely with Smart City System Integrators, Govt. bodies, NGOs, Green Initiatives, Real-estate segment, Corporate CSR & Research Institutes to provide air-quality monitoring and data-driven decision making solutions. You can read more about it on Oizom Use Cases.
Yes, we have a strong network of distributors and resellers across nations. You can read here on https://oizom.com/partners-ambient-air-quality-monitoring-system/
You can connect with us through the partner with us page. https://oizom.com/partners-ambient-air-quality-monitoring-system/
Yes, we ship our units globally.
Air is a dynamic medium, at every metre the air quality changes i.e in micro decimal points. As per EPA, Air Quality for about 500 Sq metres remains the same. Therefore, we suggest one device per 500 Sq metres.
The key value proposition of Oizom that has enabled it to grow exponentially is offering highly scalable and accurate Air Quality data at a cost competitive price. We have been able to achieve this through our patented e-breathing technology which can be visualised on the Oizom IoT data platform.
Yes, we have partnered with solution providers like, Ambient Air purifier companies, Dust Suppression companies, Dust collector technologies and Policy planners to offer best solutions for Pollution mitigation.
Oizom is associated with Policy Makers, Environmental Scientists and Urban Planners who give actionable insights to reduce / mitigate pollution.
Oizom has a patent on its measuring technology. It has currently a granted India patent and published patent in EU, USA and PCT.
Yes, there’s an option to host the data on a local server. Please inform your account manager beforehand.
Yes. Each Oizom Instrument has a unique identification with geo-tagging.
Depending on the parameters to be monitored, we can offer a customised device to cater all the requirements.
No. However, we have capabilities to integrate our data with Smart Led and Display screens.
Oizom has capability to monitor upto 30 various environmental parameters. These 30 parameters are mainly segmented into Dust, Gases, Odorants, Noise, Radiation and Weather.
Following are the contents of the package: (i) Device (ii) Power Adaptor (iii) Solar Panel (if needed) (iv) Other mounting accessories (v) Cables (vi) User manual
Oizom works on various measuring principles. You can understand more about it on: https://oizom.com/about-technology-environmental-sensors/
Oizom Products are approved bodies and has certifications like CE, FCC, IP63, RoHS, IC, PTCRB Certified Communication Module
No. However, we have capabilities to integrate our data with Smart Led and Display screens.
After undergoing a rigorous quality control process, the device under go multi level calibration to enhance the accuracy which offered through our patented e-breathing technology.
Our device is communication agnostic. Apart from GSM, ETHERNET and WiFi, our device can communicate using Modbus, LoRa, and NB IoT protocols. Oizom hardware supports the following data-communication:
GSM – Global 2G/3G
LORA – 868 MHz, 915 MHz
LTE – CAT-M1
NB-IoT – CAT-NB1
Sigfox – 868 to 869 MHz, 902 to 928 MHz
Wifi – 802.11 b/g/n”
Ethernet – 10BaseT/100BaseTX
Modbus – RS485 RTU
Yes. Oizom products can be powered using AC/ DC power and it also has the capabilities to function using Solar Power. All our products come with 48 to 72 hours of battery backup
Yes, the device is compatible for solar powered operation. The solar panel keeps the device running but also charges the battery for no-sunlight days.
Oizom devices can have a battery inbuilt. The inbuilt battery offers backup of upto 72 hours.
Battery backup varies depending on the device configuration. Typical battery backup provides uninterrupted power up to 48 hours in the absence of power supply. However, you can customize the battery backup based on the requirement.
Yes. All the Oizom devices have IP63 grade Aluminium encasing which allows uninterrupted performance against harsh weather conditions.
The device has negligible effect of rainy/cloudy weather.
Oizom hardware works in modular section, which makes it really flexible in case of any customisation.
It is possible to separate sensing part and communication/processing part which will make the overall enclosure compact.
Oizom provides 1 year warranty on the devices. It is recommended to check the Terms and conditions for the same.
Yes. However, Anti-Theft mechanism is provided on request. The Anti-theft mechanism runs a high decibel alarm when the unit is tilted or moved from its position.
Yes. Please check with our team if you’re interested. https://oizom.com/get-in-touch-air-monitoring/
The gross weight of Polludrone & Odosense is 9.8 kg. The gross weight of
Dustroid & Weathercom are 6.5 kg.
The dimensions of Polludrone & Odosense are 199mm x 321mm x 372mm (HxWxD).
The dimensions of Dustroid & Weathercom are 147mm x 325mm x 270mm (HxWxD)
Sensor life is highly dependent on sensor type, working principle and location of installation. Please refer our product datasheets for the details.
Oizom Products can withstand harsh weather condition ranging from -20 to 60 deg C
Lithium iron phosphate battery cell with rated voltage 12.8V Capacity 6Ah.
The device body is made out of premium grade Aluminium Magnesium alloy, mild steel, FRP
No. The device needs to be started once manually through the push button provided. In case of GSM availability, once network connectivity is established, Oizom team can restart it remotely.
Oizom has capabilities to monitor upto 24 parameters from one single device.
No, there is a provision of internal storage which can store data for at least a month. However, this facility can be availed on special request while procuring the device.
The electrochemical sensors in the device are consumables.
Avg. Power Consumption is 2.5 Watt (Actual consumption depends upon the number of parameters)
Yes. In case of GSM availability only.
Yes. With the assistance from the Oizom team.
Yes. OIZOM sends WebApp notification and email notification
Following combinations are available : (i) GSM – LORA (ii) WiFi – LORA (iii) GSM (iv) WiFi
Data backup is possible only till the battery backup lasts. In case no power is available after the battery is discharged, there will no data backup.
No, Ethernet can only used for data communication in Oizom devices. PoE is not possible with any of the Oizom units.
No. Oizom solutions are for Ambient monitoring. Monitoring in Industrial chimneys is Stack Monitoring. However, Oizom does provide air quality monitoring in the surrounding ambient of an industry.
The end client familiar with the location can perform the basic site survey based on the site survey checklist that we shall provide. Upon confirmation of all the necessary checks, Oizom and the end client will finalize the site.
Since wall mounted device will not be a 360 degree solution, one can observe minor variations in the readings.
Yes. A mounting plate is provided with the package when solar panel is in the scope of supply.
No, however our team is experimenting on a creating a mountable device. Please get in touch with the team at https://oizom.com/get-in-touch-air-monitoring
Periodic spot calibration is recommended every 6 months.
The device’s sample inlet is designed to allow smooth flow without choking. If the periodic maintenance schedule is followed, there are very less chances of the device getting choked. Quarterly maintenance is recommended. However, in case of solar panel integration, frequent maintenance may be required for optimum solar panel charging.
Yes, the exterior can be cleaned using dry cloth without using any harsh chemicals.
It is highly variable based on the Dust levels at the site of installation but we recommend to clean the surface of the solar panel once every month.
Smart device firmware verifies data stability constantly and notifies whenever there is any fluctuation observed.
Oizom devices can function for at least 2 days (depending on the battery configuration) with the help of power backup (if supplied). However, if there is a provision of solar power, the device can run as long as the weather is clear.
Charging gets affected if the weather is cloudy. However, the rate of charging varies depending on the cloudy conditions. Based on trials, power backup in the range of 10-50% can be achieved for the device to function.
Device uses 12V DC power. However, it is recommended to use a tester prior to handling the device under such situations.
There could be various reasons: (i) Internal charging I/C failure (ii) low voltage (iii) excess humidity on the PCB (iv) voltage spike (v) no power source. Contact Oizom Team for resolving the issue.
No, the body of the device is not electrically conductive.
No. There is no provision of local display.
It is recommended to finalize all the parameters at the time of ordering. Need based addition can be done depending on the type of sensors.
All the devices are calibrated by the NABL recognised laboratory to ensure the optimum data quality.
Overview & Dashboard views are complimentary with the devices. Moreover users can also opt for additional paid modules like Detailed Analytics, Automated reports, High-resolution heatmaps and web widgets. The data can also be integrated into other platforms using our APIs
Yes. The data can be displayed directly to the outdoor LED boards using APIs.
Oizom offers REST APIs ( Sandbox) which can be accessed from your Web terminal or by getting in touch with your Project Manager.
Yes, the admin user can limit access to modules for its sub users. Also, the admin user can add or remove sub users.
OIZOM WebApp provides user control which lets the user reset the password.
Yes, You can access the data through HTTP & MQTT based APIs.
Yes. You can choose the type of iframe that you require and add that into your existing website. Moreover, you can also use the APIs to create your custom visualization.
No. Currently the Oizom IoT Platform only fetches data from Oizom units. We’d still recommend you check with our team on https://oizom.com/get-in-touch-air-monitoring/
Yes. You can install Oizom app on your mobile phone to access data from anywhere.
We have partnered with several Global Telco companies. The telco provider is subjective to the geographic location of the installation.
Oizom Terminal sends push notifications to alert you of the critical situations.
Yes. The data unit configuration can be done by the Super Admin in the Oizom Web Terminal. If you are facing issues please get in touch with our team here https://oizom.com/get-in-touch-air-monitoring/
We have well-trained on-site support team. Once a ticket is generated, the on-site support team is aligned if necessary.
Oizom offers three levels of support. Based on the customers O&M plan.
Our L1 support is structured to respond to any query in 24 hours and is via email.
Our L2 support is structured to respond to any query in 48 hours and is via phone or video calls.
Our L3 support is on-site support and is provided in 72 hours if the issue is not resolved.
Yes, We are reachable on +91 8866660083
Yes. We offer complete remote training in the form of manuals, guides and video-conferencing support, moreover on-demand in person training is also offered. However, it is advised that our support team is present for troubleshooting to avoid any damage to the device which may in turn void the warranty.
In that case, the warranty and guarantee will be null and void after one year of successful installation.
It is highly recommended to have engineer’s supervision while opening the device. Warranty is void otherwise.
Minor variations can be calibrated remotely. However, if one observes regular spikes or consistent variation in the readings, the device need to be sent to our facility.
The usual installation time for an Oizom device is 2-3 hours based on the site availability. However, data stability time can vary from 24-48 hours.
The sensors require at least 24 hours to stabilise and acclimatise to the location. Therefore it is advised to start considering data after 24 to 36 hours.
No. Not everyone can install Oizom devices. Only someone with prior training can perform the installation.
The devices are installed strategically for complete peripheral monitoring. Changing the location may hamper the effective monitoring.
Yes. Our installation engineer can be availed at site on request.
The devices can be installed on a wall or a pole.
The solar panel needs to be mounted facing the south or north direction. Also, to achieve the maximum sunlight, the angle of mounting is decided by the geographical location.
